6 Ways to Get the Most out of Your Hair Colour Plan

You’re in total control of your hair colour plan. From finding your perfect shade to auto-shipping on your schedule, we’ve got a no-miss list of ways to make your home hair colour experience exactly what you want it to be, aka, amazing.


We are obsessed with getting your colour just right. So every time you change your shade, we’ll be checking in to see how you feel about it. Contact our colourists, who are available 7 days a week, and let us know your colour goals or challenges and we will give you respond with personalised colour advice.


You can either make changes directly in ‘My Account’, or get in touch for help. You can either select a different colour (use our Colour Consultation and enter your new preferences to see your new colour recommendation), blend colours for a Duo Colour blend, or get in touch and tell us about your current and ultimate shade goals. There’s no tweak too small when it comes to depth or tone—just let us know what you would or wouldn’t like to see in your colour and we’ll take it from there.


You’re in charge of your plan, and that means you get what you want, when you want it. You can suspend or reschedule any shipment right in your account ​under upcoming​ ​order, and cancelling is super easy too. Need a little help? Get in touch and we’ll do all we can get you the colour you want when you want it.


Please! Your Colour Kit includes detailed colouring instructions and instructions for how to cover stubborn greys, if that happens to be relevant.  Follow these to the T and you’re on the path to pro results.


Visual learners, rejoice! We’ve developed step-by-step video tutorials to get you coloring with confidence. Find them in the Colour Mastery hub.


Questions, comments, feedback? Trust us, we want to hear it all.

Your colour happiness is our reason for being. If you need to tweak your shade or adjust your shipment schedule, let us know and we’ll make it happen. We are committed to giving you a fantastic experience and colour result!

Colours are beautiful and my hair feels great. The Team are easy to contact with good advice provided. I’m able to change my colour and the frequency of my subscription easily. Been using for over a year now.

L. Bulloch

The quality of colour and products included in my subscription are excellent. It saves me time and money being able to do this at home and I’ve been happy with the colour results every time.

G. Clark

Fabulous product and fabulous service! I am thrilled with The Shade and even my hairdresser approves. The subscription option is super convenient and my duo colour is perfect also it leaves my hair feeling beautifully healthy. Could not be happier with The Shade!

L. Percinsky

I love everything, from easy subscription to packaging to the fabulous colours! Great coverage and no overpowering scent. My latest colour is Mahogany Brown, and it is gorgeous!

C. Smith

I am so happy to have come across this company. I have been using your product now for a few months and love it. The color is vibrant. It’s lasts well and covers greys very well. I will never use box dyes again! The subscription service is great as I don’t have to worry about ordering it but also know I can change it at anytime.

T. Humble

No more scalp irritation! Been using The Shade for a year now and definitely no turning back. I do my re growths every 4-5 weeks to cover my grey hair. Managing subscription is easy. Happy customer here!

R. Rayner

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