You’re in total control of your hair colour plan. From finding your perfect shade to auto-shipping on your schedule, we’ve got a no-miss list of ways to make your home hair colour experience exactly what you want it to be, aka, amazing.

01 SPEAK YOUR MIND

We are obsessed with getting your colour just right. So every time you change your shade, we’ll be checking in to see how you feel about it. You can send an email, talk to our colourists, or send a chatbot note any time. We’ll get right back to you and our support team is available 7 days a week.

02 TWEAK IT

You can either make changes directly in ‘My account’, or get in touch for help. You can either select a different colour (use our Colour Consultation and enter your new preferences to see your new colour recommendation), blend colours for a Duo Colour blend, or get in touch directly via email or chatbot and tell us about your current and ultimate shade goals. There’s no tweak too small when it comes to depth or tone—just let us know what you would or wouldn’t like to see in your colour and we’ll take it from there.

03 MANAGE YOUR SHIPMENTS

You’re in charge of your plan, and that means you get what you want, when you want it. You can suspend or reschedule any shipment right in your account ​under upcoming​ ​order, and cancelling is super easy too. Need a little help? Get in touch directly via email or our chatbot and we’ll do all we can get you the colour you want when you want it.

04 FOLLOW YOUR INSTRUCTIONS

This is a big one! Your Colour Kit includes detailed colouring instructions and instructions for how to cover stubborn greys, if that happens to be relevant.  Follow these to the T and you’re on the path to pro results.

05 WATCH AND LEARN

Visual learners, rejoice! We’ve developed step-by-step video tutorials to get you coloring with confidence. Find them in the Colour Mastery hub.

06 DON’T BE SHY

Questions, comments, feedback? Give us a ring or drop us a line to dish about your colour, your experience, or any changes in your colour goals (we know that colour goals can change hourly). Trust us, we want to hear it all.

Your colour happiness is our reason for being. If you need to tweak your shade or adjust your shipment schedule, let us know and we’ll make it happen. We are committed to giving you a fantastic experience and colour result!