Wait, on a Colour Plan you can fine-tune your custom colour, control your delivery schedule, and you kick this off with a Free Trial with reuseable salon accessories to deck out my home salon? Harness the power of your colour plan with this no-miss list of ways to stay #winning.
Have you heard? You’re in total control of your hair colour plan. From finding your perfect shade to auto-shipping on your schedule, we’ve got a no-miss list of ways to make your home hair colour experience exactly what you want it to be, aka, amazing.
01 SPEAK YOUR MIND
No joke—we are obsessed with getting your colour just right. So every time you change your shade, we’ll be checking in to see how you feel about it. You can send an email, or a chatbot note any time. Remember: detailed feedback leads to complete colour happiness.
02 TWEAK IT
Whether you’re looking for a big-deal change or even a tiny adjustment, you can either make changes directly in ‘My account’, or get in touch for help. You can either select a different colour (use our Colour Consultation and enter your new preferences to see your new colour recommendation), or get in touch directly via email or chatbot and tell us about your current and ultimate shade goals. There’s no tweak too small when it comes to depth or tone—just say the word and we’ll take it from there.
03 MANAGE YOUR SHIPMENTS
You’re in charge of your plan, and that means you get what you want, when you want it. You can suspend or reschedule any shipment right in your account under upcoming order, and cancelling is super easy too. Need a little help? Get in touch directly via email or our chatbot and we’ll do all we can get you the colour you want when you want it.
04 FOLLOW YOUR INSTRUCTIONS
This is a big one! Your Colour Kit includes detailed colouring instructions and instructions for how to cover stubborn greys, if that happens to be relevant. Follow these to the T and you’re on the path to pro results.
05 WATCH AND LEARN
Visual learners, rejoice! We’ve developed step-by-step video tutorials to get you coloring with confidence. Find them in the Colour Mastery hub.
06 DON’T BE SHY
Questions, comments, feedback? Give us a ring or drop us a line to dish about your colour, your experience, or your latest Netflix binge. Trust us, we want to hear it all.
Your colour happiness is our reason for being. If you need to tweak your shade or adjust your shipment schedule, let us know and we’ll make it happen. We are committed to getting your experience just right.